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    ClearMakes Inbox · Smart FAQ

    Automatically answer the FAQ emails you get every day

    Write the answer once. When a new email asks that question again, Inbox replies with your answer, and you can read every reply it sent.

    Try Inbox freeGet 8 free answer templates

    The ClearMakes Inbox team · Last updated 29 September 2026

    What is Smart FAQ?

    Smart FAQ is the part of ClearMakes Inbox that answers everyday questions for you. You save the questions people ask over and over, such as prices, refunds or delivery times, with the answer you would really send. When a new email asks one of them, Inbox replies with that answer. The free plan includes one answer.

    How Smart FAQ works

    You save a question and your answer. Inbox matches new emails against your saved questions and replies only when one clearly fits.

    1. Connect your mailbox

      Connect Gmail or Outlook in ClearMakes Inbox.

    2. Save your first answer

      Open Smart FAQ and add one question and the answer you'd send. Good first ones: “What are your prices?”, “Do you offer refunds?”, “How long does delivery take?”, “Can I book a call?”.

    3. Let it reply

      When a new email asks that question, Inbox answers it from your saved answer, worded to fit the message.

    4. Read what it sent

      Every Smart FAQ reply is listed with the question it matched. Change the saved answer whenever it could be better.

    What to hand to Smart FAQ, and what to keep

    Hand over the answers that are the same every time. Keep anything that needs a decision, such as complaints, refund disputes or special prices.

    • Good for Smart FAQ: opening hours, prices, delivery times, where to find an invoice, how to book a call, what's included in a plan.
    • Keep for a person: complaints, refunds that need a judgement, legal or medical questions, anyone who sounds upset.
    • End every saved answer with how to reach a person.

    Not sure which questions to start with? The guide to auto-replying to common customer questions shows how to find them, with 8 templates. For a plain “we got your message” reply, use the free auto reply email generator.

    Smart FAQ on each plan

    Every plan includes Smart FAQ. The plans differ in how many answers you keep and how many replies go out a month.

    Smart FAQ limits by plan
    PlanPriceSaved answersReplies a month
    Free$0125
    Starter$29 a month25500
    Growth$59 a monthUnlimitedUnlimited
    Enterprise$39 a seat, a monthUnlimitedUnlimited
    Full plan details on ClearMakes Inbox pricing. Limits checked against the server's plan settings on 29 September 2026.

    Other ways to answer common questions

    If you already use a help desk, its AI answers may suit you better, priced per answer. Smart FAQ is for people who work straight from their own mailbox.

    Ways to answer common customer questions
    WayWhat it costsGood atWatch out for
    Email templates by handFree (Gmail, Outlook)Full control of every replyYou still read and send each one
    Help Scout AI Answers$0.75 a resolution, on top of a Help Scout plan (Standard $25 a user a month)Teams already on Help ScoutNeeds a help desk; cost grows with each answer
    Front AutopilotFrom $0.05 a conversation, on top of a Front plan (Starter $25 a seat a month)Teams already on FrontNeeds Front's shared inbox
    ClearMakes Inbox Smart FAQFree: 1 answer, 25 replies a month. Starter $29 a month: 25 answers, 500 repliesWorks in your own Gmail or Outlook; the same account runs your workflowsOnly answers what you saved; newer, smaller company
    Checked on 29 September 2026: Help Scout pricing, Front pricing.

    Your data

    Smart FAQ reads only the new messages it needs to match, and sends only your answers. Your data is encrypted in transit and at rest and never used to train AI models.

    You connect your mailbox through Composio, our integration provider, and you can disconnect it at any time. Read security and your data and the privacy policy.

    Questions people ask

    Does Smart FAQ make up answers?

    It answers from the answers you saved, not from the internet. It can adjust the wording to fit the question, so read what it sends in the first weeks. If no saved answer fits, it doesn't reply.

    How is Smart FAQ different from an out-of-office reply?

    An out-of-office sends the same text to everyone. Smart FAQ only replies when a message asks one of your saved questions, and it replies with that answer.

    Can I see what it sent?

    Yes. Every reply Smart FAQ sends is listed with the question it matched, so you can check it and change your saved answer if it needs work.

    How many answers can I save?

    Free keeps 1 answer and sends 25 replies a month. Starter ($29 a month) keeps 25 answers and sends 500 replies a month. Growth ($59 a month) and Enterprise ($39 a seat) have no limit.

    Is it a chatbot for my website?

    No. Smart FAQ answers messages that arrive in the mailbox you connect. For a chatbot on your website, look at ClearMakes Agents, our other product.

    Keep reading

    Answer it once. Let Inbox answer it again.

    Connect your mailbox and save your first answer.

    Try Inbox free

    Free plan: 3 apps, 2 new workflows and 100 runs a month.